As Level 1 Tech, you are the businesses utility infielder: most of the time, you will be assigned to a specific role, but at times you will be asked to help address novel needs where they arise. While the level 1 technician is the most junior position in Elevation’s Service Department, that status should not suggest that the quality of work coming out of the Level 1 technician’s stand can be anything less than perfect. As a Level 1 Tech, there will be fewer primary duties expected of you, but everything you are tasked to do should be done as flawlessly as if it were done by the most skilled mechanic in the department.
The Level 1 Tech reports directly to the Lead Tech or the Service Writer but at times may be directed by the General Manager for temporary tasks.
- Carefully transport repair bikes from storage to staging area.
- Clean and prep bikes for tune-ups to be performed by service techs
- Repair flat tires, attending to the cause of the flat and safety and functionality of the bicycle once flat is changed. If concerns are raised, seek assistance from Service Writer or other mechanics
- Adjust brakes
- Adjust derailleurs
- Lube and clean drivetrains
- (pre)assemble boxed bikes
- Assist techs with cleaning, taking out the trash, etc… to keep a smoothly running department
A final check of work:
To ensure every customer has a flawless bicycle until instructed otherwise by the Lead Tech or Service Manager, all of your work must be signed off on by another tech. This should not be seen as a lack of trust or respect, but a department commitment to offering the highest quality product possible.
Opportunities for advancement:
Once a Level 1 tech has shown mastery of above listed “Primary Duties” s/he may have the opportunity to be trained to Level 2 tech skillset. This will be at the discretion of the Lead Tech or Service Manager and in line with the needs of Elevation Cycles